POS

Payments

• Applying a Surcharge on Credit Cards
• Cash Discount/Dual Pricing
• Cash Payment
• Comprehensive Payment Documentation
• Contactless Payment Common Issue
• How does Cash Discount Work

See all 18 articles

Refunds

• How long it can take for a voided payment to show on a customers bank statement?
• How to do a Partial Refund
• How To Do a Refund

Ordering

• Adjusting Covers
• Automatic Fire
• Coursing
• Hold and Fire - SP POS
• How to 86 Items
• How to Add Item Directly from the Device

See all 21 articles

Employees

• Employee Batch Out
• Register New Mag Card to Existing User

General

• Device Settings - Connectivity
• Device Settings - Dark Mode
• Device Settings - Get Help
• Device settings - Manage Printers
• Device Settings - Navigation Bar
• Device Settings - POS Refresh

See all 21 articles

External POS

• Common POS Errors (Ticket Locked)
• How to sync employees
• Transferring payments (including how to partial refund an overpayment)

External Quick Service

• How to Make a Payment (Quick Service Specific)

Quick Service

• How to Exit QuickPoint
• How to Pair a Payment Device to a Workstation

Tip Adjust

• How To Adjust Tips on SoftPoint

Factor4

• How to Load a Gift Card
• Redeeming a Gift Card

Fishbowl

• How do I redeem a code for Fishbowl loyalty?