Common POS Errors (Ticket Locked)

See the video below:

How to Resolve the "Payment Failed to be Sent to POS" Error

If the device displays the error message: "A payment failed to be sent to POS. Please make sure the ticket is not being viewed on the POS terminal and proceed to send it," follow these steps:

1. Log Out or Lose Focus on the Ticket on the POS Terminal

   • Log out of the External POS or ensure the ticket is no longer being viewed on the POS terminal.

2. Return to the Handheld Device

   • Go back to the handheld device and proceed to resend the ticket.