To apply a special message to an item for the kitchen in the SoftPoint ordering system:
- Log in and select the ticket you want to modify.
- Add an item (e.g., a sweatshirt).
- For special instructions, select the "comment" field and enter your message (e.g., "sauce on the side").
- Add the item to the cart and send it to the kitchen.
- The kitchen will see the special message attached to the item.
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