Voided Items Report

To access and use the Voided Items Report in the SoftPoint dashboard, follow these steps:

Accessing the Voided Items Report

1. Log in to the SoftPoint Dashboard.
2. Go to Reports: Under the OPERATIONS tab on the left side, select Reports.
3. Find the Voided Items Report: Scroll down to the Payments and Discounts section.
4. View the Report: Click the View button next to the Voided Items report.

Viewing the Voided Items Report

• The report will display a list of voided items with the following details:
  • Ticket Number
  • Creation Date and Time
  • Void Date and Time
  • Who Voided the Item
  • Item that was Voided
  • Number of Items Voided
  • Terminal Used
  • Amount

Search and Filter Options

• You can filter the report by a time range, selecting from:
  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • This Month
  • Last Month
  • Custom Range
• After selecting the time range, click the Search button to generate the detailed report.

Additional Actions

• You can view more details by:
  • Clicking the Ticket Number to view the full ticket.
  • Clicking on a voided item for additional information.

Exporting the Report

• The report can be exported in Excel, PDF, or CSV formats.