To access and use the Declined Details Report in the SoftPoint dashboard, follow these steps:
Accessing the Declined Details Report
- Go to Reports: Under the OPERATIONS tab on the left side, select Reports.
- Find the Declined Details Report: On the right, scroll down to the Payments and Discounts section.
- View the Report: Click the View button next to the Declined Details Report.
Using the Declined Details Report
- The upper section of the report is for searching and filtering:
- You can filter the report by Transaction Number, Ticket Number, or the Last 4 Digits of the Card.
- On the right side, you can select a date range, such as:
- Today
- Yesterday
- Last 7 Days
- Last 30 Days
- This Month
- Last Month
- Custom Range
Viewing Declined Transactions
Once you apply the filters, the report will display information including:
- Transaction Date and Time
- Transaction ID
- Transaction Type
- Card Number
- Payment Type
- Transaction Amount
- Reason for Decline
- Ticket Number
This report provides a detailed view of declined transactions, allowing you to understand the reasons for decline and analyze payment issues.
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