How to View Ticket Details

How to view ticket details on the SoftPoint dashboard:

1. Accessing Ticket Details:

   • Log into the SoftPoint dashboard and go to Reports > Tickets by Date to search for tickets within a specific time frame.

2. Viewing Ticket Information:

   • Select a ticket to view its details, including:
     • Ticket number, creation time, status (open or closed), and the employee who created it.
     • Guest information (if applicable), table number, revenue center, and order type.

3. Reviewing Ticket Items:

   • See the items ordered, along with item IDs, and view charges, taxes, and tips.

This allows you to view detailed information about each ticket, including item breakdowns and financial details.