How to Pull Ticket Logs

How to pull ticket logs in the SoftPoint POS system:

1. Accessing Ticket Logs:

   • Log into the SoftPoint dashboard, go to Reports > Sales, and select Tickets by Date.

2. Filtering Tickets:

   • Choose a date range (e.g., last 7 days) and filter by ticket status (e.g., all, voided, closed, open, or refunded).

3. Viewing Ticket Details:

   • Select a specific ticket to view its details.
   • Click on Ticket Logs to see a log of actions, such as when the ticket was created, who created it, what items were added, and if a receipt was generated.

This allows you to review detailed logs of ticket activities in the system.