Payment Matcher

To match a payment with a ticket using the Payment Matcher feature in the SoftPoint application, follow these steps:

1. Log in to the SoftPoint application.
2. Click on the three dashes in the top right corner.
3. Select "Reports" from the dropdown.
4. Choose "Payment Matcher".

Viewing Open Tickets:

• The Payment Matcher will display all currently open tickets for the Manager.
• For Server positions, it will show only the individual tickets assigned to that server.

Searching for a Ticket:

• At the top, you can search for a ticket by:
  • Ticket number
  • Table number
  • Time the ticket was opened
  • Dollar amount

Selecting and Matching a Ticket:

1. Once you locate the ticket, select it to view the list of transactions.
   • You can search transactions by:
     • Last 4 digits of the credit card
     • Dollar amount
     • Transaction number
2. Select the correct transaction and click the blue Match button at the bottom.
3. Confirm by selecting "Yes" when prompted to match the ticket.

Verifying the Ticket is Closed:

• To check if the ticket is closed, use the advanced search icon (three lines with small circles) to filter for Closed tickets.
• The matched ticket should now appear in the Closed tickets list.

If you click on the closed ticket, you can print a receipt by clicking the printer icon at the bottom of the screen.