Offline Mode - How to Process a Standalone Payment

1. When Device Shows “Offline” Message

• Log in to the device as usual.

• You’ll see a message saying your location is offline.

• Tap “OK, got it” to clear the message.

• Tap the Standalone button to continue.

2. Processing the Offline Payment

• Enter the total amount for the item(s).

• Add a tip or donation (if enabled).

• Insert, tap, or swipe the card.

• Wait for the successful payment confirmation.

• Tap Done to finish the transaction.

3. Syncing Offline Payments (Once Outage is Resolved)

• On the device, tap the horizontal bar in the top right.

• Go to Settings.

• Tap Upload at the bottom.

• Wait for the sync to complete (device will be fully occupied during upload).

4. Confirm Transactions

• After sync, go to the Reports section.

• Verify that offline transactions have successfully synced.

💡 Need Help?

• If you experience any issues or have questions, contact Support.