Using the Fresh KDS System

1. Ensure Both Systems Are Set Up

• Make sure your Fresh KDS system and your SoftPoint device are already configured and assigned to your location.

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2. Start a New Ticket in SoftPoint

• On your SoftPoint device, begin by creating a new ticket.
• Proceed just as you normally would when entering an order.

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3. Select Items Assigned to the KDS

• Choose the items that are configured to route to your KDS.

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4. Send the Order

• Once the order items appear in your cart/current ticket, send the order.
• The system will generate the order and send it to the KDS.

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5. View the Order on the KDS Screen

• The ticket will automatically appear on the KDS.
• The display will show:
  • The table or ticket identifier
  • The ordered items
  • The order type (e.g., dine‑in, to‑go)

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6. Kitchen Staff Manage the Ticket

• Staff can choose how to handle the order:
  • Bump the entire order using the bump controls
  • Hold an item if needed (e.g., delaying an entrée)
  • Change the order type (for example, switching to “to‑go”)

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7. Bump Items When Ready

• When an item is completed, staff can tap the item to bump it off the screen.
• Once all items are bumped, the ticket clears and the KDS is ready for the next one.

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8. Assigning Items/Categories to KDS Stations

• KDS routing is controlled through the SoftPoint Dashboard, not on the device.
• From the dashboard:
  • Assign specific items or categories to a particular KDS "printer".
  • Different KDS "printers" can receive different sets of items.
  • Not every item needs to go to every KDS.