Fresh KDS Label Printer Guide

Tablet/Monitor

Fresh KDS is compatible with iOS 13+ and Android tablet devices.

• It is not intended for phones or computers.
• Amazon Fire Tablets are not supported.

Label & Ticket Printing

Note: If a location is enrolled in the Fresh KDS "Premium Tier", it supports label & ticket printing.

• Fresh KDS supports the following Bixolon Printers
  • Bixolon SRP-S300LOBIK Liner-Free Restick Label Printer (Bluetooth)
  • Bixolon SRP-S300LOBIK5K Liner-Free Restick Label Printer (Bluetooth)
    • They support the following Labels for Bixolon Printers:
      • 40MM x 225' Iconex Extreme Sticky Media Linerless Labels
      • 40MM x 270' Iconex Full-Tack Sticky Media Linerless Labels (12-pack)
      • 40MM x 270' Iconex Full-Tack Sticky Media Linerless Labels (30-pack)
      • 40MM x 290' Maxstick X2 Full Adhesive Linerless Labels
• Fresh KDS supports the following Zebra Printers
  • Zebra ZD410/ZD411 USB/BLE/Wireless Thermal Desktop Printer*
    • They support the following Labels for Zebra Printers:
      • 2"x1.5" Labels
      • 2"x574' Ticket Paper
        *Although future production of the Zebra ZD410 printer is discontinued, Fresh KDS can still support customers using this model. 
• Fresh KDS supports the following Epson Printers
  • Epson Printers (Click Here for a Full List)
    • They support the following Labels for Epson Printers
      • 3 1/8" x 230' (80MM x 70M) BPA-Free Thermal Receipt Paper Rolls
      • 3 1/8" x 230' Phenol-Free (BPA & BPS) Thermal Receipt Paper Rolls
      • 3 1/8" x 160' Parchment Heavyweight Thermal Receipt Paper Rolls

How to Connect a Printer to Fresh KDS 

• To connect a printer to Fresh KDS, you must first set up the Printer.
• Follow the steps provided in the Fresh KDS setup guide for Bixolon SRP-S300, Zebra ZD410, or Epson  to first set up your printer. 
• ​Once set up, the below steps can be completed in Fresh KDS.
  1. From the Fresh KDS app, navigate to Settings - Printers. 
  2. Tap to configure your type of Printer (Epson, Bixolon, or Zebra ZD410). Once detected, it will appear as an available printer.
  3. Tap to select your Printer. 
  4. Enter a new Printer Name. 
  5. Select the Printer Option you plan to use.
     • Label Printer - Print labels.
     • Ticket Printer - Print paper tickets.
  6. Toggle On to enable Automatic Printing by Order Type, if applicable.
     • If disabled, a print option will be available for individual items on a ticket
  7. If Automatic Printing is enabled, tap Print to choose from the following options:
     • When Received - Print when the order appears on the Fresh KDS screen.
     • When Bumped - Print when the order is bumped from the Fresh KDS screen.
  8. Tap ‘Configure.’
  9. Tap ‘Test Print’ to verify the printer connection.

Special Notes For Android 12 Users

• Android 12 requires App Permissions for Location & Nearby devices to discover Bluetooth Printers.
• If running V. 2.21.15 or higher, Fresh KDS will prompt the user to allow Fresh KDS access to these permissions, or:
  1. On your Android tablet, navigate to Settings - Apps.
  2. Tap to select Fresh KDS, and tap App Permissions. 
  3. Tap 'Location' and select 'Allow only while using the app.' 
  4. Navigate back to App Permissions. 
  5. Tap 'Nearby devices' and select 'Allow.'

How to Print Tickets in Fresh KDS

• Once a Bluetooth printer is set up and connected to Fresh KDS, a print option will be available from the Three Dots - Action Menu on a ticket.

• If Automatic Printing is enabled:
  • The selected order types will automatically print
  • The Three Dots - Action Menu will provide an option to reprint the ticket.
• If Automatic Printing is disabled:
  • The Three Dots - Action Menu will provide an option to print individual items on the ticket.