Refund from the Dashboard

Last updated: 1/6/26

From the Dashboard, under the Operations Section

• Click on Transactions on the left

 Once you're on the transaction list for a location in dashboard

• Click on to the three dot icon on the right of the transaction
• Select the "transaction detail" option

From the transaction details,

• Click the option to refund

From that refund option you will have 2 options.

• Full Refund
• Partial refund.

As a note: At this time you cannot refund tip without also refunding an amount off the base total.
 

---

Full Refund

To do the Full Refund

• Click Full Refund
• Click on the confirmation screen that appears

Note:  The confirmation screen will always ask for confirmation of the amount you are about to refund. If the amount displayed is not the amount you want to refund HIT THE "No, Cancel" OPTION.

---

Partial Refund

To do the Partial refund 

• Edit the amount field
• Edit the tip field
• Click Partially Refund
• Click on the confirmation screen that appears

Note:  The confirmation screen will always ask for confirmation of the amount you are about to refund. If the amount displayed is not the amount you want to refund HIT THE "No, Cancel" OPTION.