Pending Registrations Report

Accessing the Pending Registrations Report:

1. Navigate to the Reports Tab:

   • In the SoftPoint dashboard, locate the Reports tab under the OPERATIONS section on the left-hand side.

2. Open the Guests Section:

   • After selecting the Reports tab, scroll down on the right until you find the Guests section.

3. Locate the Pending Registrations Report:

   • Within the Guests section, look for the Pending Registrations Report.
   • Select the View button on the right side to open the report.

Understanding the Pending Registrations Report:

• The report displays a list of guests at the location attempting biometric sign-up where the biometric score was insufficient for automatic approval.
• Information provided includes:
  • Guest Name
  • Phone Number
  • Terminal they registered on
  • Source and Service used
  • Biometric Score
  • Picture
  • Date and Time of the registration attempt

Approving or Rejecting Registrations:

1. Select the Guest's Picture:

   • Click on the guest's picture to review their registration details.
   • The following information will be displayed:
     • Guest Name
     • Phone Number
     • Registration Status
     • Biometric Score
     • ID Type (Passport or Driver’s License)
     • Reason for Non-Approval

2. Review and Compare Details:

   • Compare the guest’s selfie to the ID provided.
   • Verify the guest’s age and check the expiration date of the document.

3. Make Your Decision:

   • Select Review and choose whether to approve or reject the registration.

Exporting the Report:

• The report can be exported as an Excel, PDF, or CSV file by selecting the Export button on the top right of the screen.

Searching the Report:

• Use the search bar at the top left to find specific guests.
• You can search by:
  • Name
  • Phone Number
  • Terminal
  • Other criteria like source and service

This guide should help users effectively manage and approve guest registrations within the SoftPoint dashboard.