Contactless Payment Common Issues and Questions

The common issue that can come up for contactless payments is:

Too Many Cards Present

This occurs when the the card or phone is moved too quickly from the reader before it can read the data.

This can also occur when there are several cards being presented to the reader at the same time.

It can be resolved by having the customer hold the card to the reader until they hear a beep and selecting the specific card on their phone before presenting for payment.

Are signatures required for card payments? 

No, signatures for card payments as a requirement have been sunset as of October 2020. A link to Visa's release on the matter is below.

https://usa.visa.com/dam/VCOM/global/support-legal/documents/sunset-of-retrieval-requests-and-changes-to-visa-easy-payment-service-after-making-signatures-optional-for-all-transactions.pdf