Approving Guests in Real Time

This video will walk the user through the required steps to manually approve a guest's profile when there is an issue registering them with the kiosk. 

 

Manual Guest Profile Approval Process:

1. Start the Order:

   • On the main screen, select Begin Order.

2. Take a Selfie:

   • When prompted, position your face within the frame and take a selfie.

3. Enter Your Phone Number:

   • Input your phone number when prompted.

4. Scan Your ID:

   • Insert your ID face up into the scanner and press Scan ID.

5. Selfie Verification:

   • If a message appears saying the selfie does not match the ID:
     1. Try again by reinserting the ID face up and pressing Scan ID.
     2. If the same message appears after the second attempt, select Bypass.

6. Employee Verification:

   • Enter the Employee PIN for verification.

7. Validate Information:

   • The system will display the guest's information for validation. Review the details.

8. Finalize Registration:

   • Once the information is confirmed, select Register at the bottom right corner.

9. Complete the Process:

   • The message PLACE CUP UNDER SPOUT will be displayed.
   • Select Continue to complete the process.

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This guide should help users navigate the process of manually approving a guest’s profile when issues arise at the kiosk.