How can we get the logs from BroadPOS?

There are two methods, using BroadPOS is the preferred one as it is easier.

1) Using BroadPOS:

- Open BroadPOS (Transit, Portico, RapidConnect, Bluefin, ...)

- Go to FUNC

- Settings, then enter password: mmddYYYY

- About BroadPOS

- Agree and Upload

Once logs are sent, send a message to PAX support along with the serial number.

2) Connecting the device to a computer:

- Grab all the logs located in Internal Storage/Android/data/<application package name>/files

Example: Internal Storage/Android/data/us.softpoint.datapoint/files

Send a message to PAX support along with the serial number and the log files attached.